All trips operated by SIMPLY TANZANIA TOURS the bellow booking terms and conditions are applicable.
Clients receive a detailed itinerary describing the different places they will go and things they will see, so they know what to expect. The services agreed with the client will be provided, except in the event of unforeseen circumstances, such as road closures, bad weather, security considerations etc. In such cases the itinerary may be changed, at the discretion of the company, clients will be informed by e-mail, and alternative arrangements made as circumstances permit.
SIMPLY TANZANIA TOURS will make every reasonable effort to ensure the same quality and character of the itinerary.
Clients must accept that conditions in Tanzania are not the same as those in EU countries or in other developed countries. In Tanzania, we are exposed to unannounced and sudden changes in government regulated fees and taxes, such as national park fees and taxes. SIMPLY TANZANIA TOURS has the right to pass these local taxes / fees on to their customers.
Making a booking with SIMPLY TANZANIA TOURS is taken as acceptance by the customer of Booking terms and conditions.
The holidays featured on our website are operated by the travel agency: company SIMPLY TANZANIA TOURS LIMITED, with a mailing address: Sakina Street Triple A Near Morovian Church, Region Arusha, District Arusha CBD, Ward Sakina, Postal Code: 23124, P. O. BOX: 8084, United Republic of Tanzania, Identification No.: 170363183 (hereinafter called “SIMPLY TANZANIA TOURS”, “we” or “us”).
The holidays featured on our website are in Europe sold by the agent: limited liability company SIMPLY TANZANIA TOURS s. r. o., with a mailing address: Mytna 42, 811 05 Bratislava, Slovak Republic, Identification No.: 46 436 634 (hereinafter called “agent”). Agent does not handle claims or complaints from clients, there are handled only by SIMPLY TANZANIA TOURS.
1. PAYMENT TERMS, PRICING
After clients confirmed their booking, they receive an invoice with all details. In order to confirm our clients’ reservation, we require 60% deposit payment of the itinerary cost and 100% upfront payment for airline tickets. The balance of payment is due 60 days prior to the commencement date of your itinerary. Bookings made within 60 days prior to departure are subject to full prepayment at the time of confirming the reservation.
In the case of Camp Serengeti, the client must pay 100% of the tour price at least six weeks prior to arrival, otherwise there is a cancellation fee of 100% of the tour price. If the client books a tour at Camp Serengeti in the months of July to September or December to January, 100% of the tour price must be paid at least two months in advance.
Payments can be made by bank wire/transfer.
Cancelation policy
If you cancel your booking, in full or partially, for any reason whatsoever SIMPLY TANZANIA TOURS will levy cancellation charges as defined in the section below.
Airline tickets are non-refundable.
TRIPS:
90+ days before departure: deposit is refundable except administration fee 200€ plus VAT per booking
61-89 days before departure: 60 % of the itinerary cost, deposit is non-refundable
60-0 days before departure: 100 % of the itinerary cost, deposit is non-refundable
After your booking has been confirmed, should you wish to make any changes to your itinerary or wish an earlier departure date, we will make every effort to accommodate your requests based on availability. However, the extra costs involved to make changes are 100 EUR per booking.
All prices published on website of SIMPLY TANZANIA TOURS are per person, based on two persons (unless otherwise stated) and quoted in EURO (€) for EU countries that use € as their currency. For UK, they are quoted in British Pounds, for rest of the countries (EU that don’t use EURO as their currency and non EU countries), they are quoted in USD. Cost of obtaining passports or visas, border taxes (if applicable), tips for guide, driver and hotel staff, insurances, additional excursions or personal expenses are not included in the itinerary cost. Discount rates for children or peak-rates during high / festive season are not included. All prices on the website should be used as a guideline only. SIMPLY TANZANIA TOURS cannot be held responsible for any changes or pricing errors. SIMPLY TANZANIA TOURS will specify all cost in their invoices. The quotations are valid for 10 days.
2. TRAVEL DOCUMENTS
You receive all travel documents (vouchers, e-tickets, and domestic flights in Tanzania) 20 days before departure.
3. INSURANCES
It is a condition of booking, that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependents / travelling companions for the duration of their trip to Tanzania. This insurance should include medical expenses and repatriation expenses. Optional insurances are cancellation or curtailment of the safari, emergency evacuation expenses (flying doctors), damage / theft / loss of personal baggage, money and goods.
SIMPLY TANZANIA TOURS advises clients to purchase travel insurance.
4. PASSPORT AND VISAS
It is upon the guest to ensure that passports and visas are valid for the countries visited. Most nationalities can get a tourist visa on arrival in Tanzania at the border / airport. This tourist visa is valid for a period of three months. You can also get your visa in advance at the web site https://visa.immigration.go.tz/ . Check the visa rules before you go. Passports should have at least six months of validity after the final day of travel. SIMPLY TANZANIA TOURS cannot be held liable for any visas, etc. not held by the guests, nor the cost of visas. SIMPLY TANZANIA TOURS cannot be held liable for any refusal of the client’s entry into the country, which is entirely at discretion of the immigration officer or other competent authority.
5. BOOKING
The following conditions will form part of your contract with SIMPLY TANZANIA TOURS so please read them carefully before you book. Please note that payment of your deposit signifies your express and unconditional acceptance of the below terms and conditions:
5.1 Contract
Your contract is with the company SIMPLY TANZANIA TOURS s.r.o.. We draw your attention to the following terms and conditions, which cover all website and correspondence and all bookings made with us. Any contract with SIMPLY TANZANIA TOURS is subject to these terms and conditions from which no person has the authority to depart. By making a booking with us you agree that you have read and understood these booking conditions (raising any queries you may have with us). By confirmation of your booking you are liable to be regarded as having had the opportunity to do so and to have actually done so before the contract between us comes into existence.
Booking is only valid once we send you the booking confirmation. Booking is not valid at the time of making payment. Only, once we send the booking confirmation is the booking considered a valid booking.
5.2 Booking procedure
SIMPLY TANZANIA TOURS do not offer package holidays but will create a tailor-made holiday to suit your personal needs. A binding contract comes into existence between us when:
(a) we receive a deposit of 60 % of the quote price, or
(b) when we receive full payment of the holiday when the booking is made less than 60 days before your departure date.
No contract will exist between the parties until such money has been received. We require full payment to be made for your holiday 60 days prior to the departure date. If full payment is not received 60 days prior to the departure date, we reserve the right to cancel your holiday and apply the cancellation charges set out in paragraph one.
Cancellation will be without penalty to us and we will have no further liability to you. If however, you have already provided us with your credit or debit card details whether this was to make a payment on account or not, and you do not specifically notify us in writing to the contrary prior to the date upon which any balance becomes payable by you, you agree that we may use such credit or debit card details to obtain payment of any balance due by you under this agreement.
The lead booking name is liable for making full payment for all persons in the booking party and all those in the booking party agree to be bound by conditions (including anyone added or substituted at a later stage). It is the responsibility of the lead booking name responsible for making the booking to ensure all in their party are aware of and have read these terms and conditions.
If you accept our quote in respect of your holiday you must make a payment of 60 % of the total price of the quote within 10 days. A delay in acceptance of the quote may result in a variation of the holiday price. Where the proposed departure date is within 60 days of the quote being given we require full payment at the time of your written acceptance of the quote.
If we accept your booking we will issue a confirmation via email. A contract will exist between us from the date we issue the confirmation. Please refer to your booking confirmation for details regarding final payments. Payment of the balance of the trip price is due before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.
5.3 Your details, medical conditions and disabilities
In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements.
On some more demanding trips we also require you to complete and forward a Self-Assessment form. Failure to provide requested details may result in additional charges or non-refundable cancellation of your trip.
We are not medical experts. It is your responsibility to ensure that you are suitably fit to allow full participation in the trip and to obtain proper and detailed medical advice for the latest health requirements and recommendations for your destination. Where you do not do so and are either not allowed to enter any country or suffer personal injury as a result, we have no liability to you for any loss or damage which you suffer.
If you or any member of your party have any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
If the health authorities of the country in which the tour takes place recommend vaccination for any infectious or other diseases, it is the client’s choice whether or not to be vaccinated; SIMPLY TANZANIA TOURS cannot be held liable for the client’s illness, the consequences of the illness, personal injury or any other injury, whether or not the client has been vaccinated.
5.4 Documentations
Please carefully read your confirmation invoice, tickets and all other documentation we send you as soon as you receive them. Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any documentation within 30 days of our sending it out. You will be responsible for any costs and expenses involved in rectifying any inaccuracies except where we made the mistake.
5.5 Cancellation by you
Cancellation of a holiday must be made in writing (e-mail) and is effective from the date we receive the written notification. In all cases of cancellation the deposit, and any amendment charges will be forfeited. Please note that any costs of international flights or domestic flights are 100 % non-refundable. Cancellation charges are expressed at a percentage of your quoted price (excluding international flights) as follows:
90+ days before departure: deposit is refundable except administration fee 200€ plus VAT per booking
61-89 days before departure: 60 % of the itinerary cost, deposit is non-refundable
60-0 days before departure: 100 % of the itinerary cost, deposit is non-refundable
Matters influencing a surcharge would include, but are not limited to, increases in transportation costs e. g. fuel, scheduled air fares and any other airline surcharges, taxes or fees payable for services such as landing taxes, or embarkation or disembarkation fees at ports or airports, or increases in park fees, reserve fees, concession fees, wildlife management areas.
The price of your itinerary will be based on known costs at the date of issue of the itinerary. At any time before a full payment of your holiday has been made, SIMPLY TANZANIA TOURS reserves the right to levy a surcharge where costs have changed since the date of issue of the itinerary. SIMPLY TANZANIA TOURS will absorb amounts up to 5 % of the total holiday price and surcharge. Should the surcharge exceed 15 % of the total holiday price you are entitled to cancel the holiday within 7 days after you have been notified of the surcharge charges and receive a full refund of all amount paid. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you by e-mail of any errors of which we are aware and of the then applicable price at the time of booking.
5.6 Amendments by you
If you wish to change your itinerary after a deposit has been made we will do our utmost to make the changes required, provided that notification is received in writing by e-mail. The change fee is 25 EUR per person. We cannot make alterations to your itinerary within 6 weeks prior to arrival and any such request will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in paragraph 5.5.
5.7 Cancellation by SIMPLY TANZANIA TOURS
We reserve the right in any circumstances to cancel your holiday for any reason at any time before full payment has been received. Whilst we always endeavour to avoid changes and flight cancellations, we must reserve the right to do so. In these circumstances we will return to you all money paid or offer an alternative holiday of a comparable standard. We may cancel your confirmed holiday if you fail to comply with any requirement of these booking conditions entitling us to cancel.
We cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you suffer any damage or loss as a result of force majeure. In these booking conditions force majeure means any event which we or the supplier of services in question could not even with all due care foresee or avoid. Such events are likely to include, but are not limited to, war, threat of war, civil strife, riot, civil disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, breakout of an epidemic or pandemic disease, technical problems with transport, cancellation or amendment to any scheduled flight, closure or congestion of airports or ports, adverse weather conditions and all similar events outside our control. In circumstances amounting to force majeure we are not obliged to refund any money to you.
5.8 Amendments by SIMPLY TANZANIA TOURS
It is unlikely that we will have to make any changes to your holiday although we reserve the right to make changes at any time. Most of these changes are minor and we will advise you of these in writing at the earliest possible date. When a major change is necessary such as the alteration of your outward or return flights by more than 24 hours or a significant change in the standard of accommodation, provided it does not arise from conditions amounting to force majeure or as a result of an amendment to a scheduled airline timetable, you will have the choice of accepting the new arrangements, taking another holiday with us.
Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual or unforeseen circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
No compensation will be payable and the above mentioned options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, or if the change is a minor one. A minor change is a change which, taking into account the information you give us at the time of booking or which we can reasonably be expected to know as a tour operator, we would not reasonably expect to have a significant affect on your confirmed holiday. No compensation is payable for children aged 2 and under.
Please note we cannot accept any liability for any damage, loss, expense or other sums of any description, which:
(a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you, or
(b) did not result from any breach of contract or any other fault by ourselves or our employees, or where we are responsible for them our suppliers.
Additionally we cannot accept liability for any sums which relate to any business losses.
6. OUR RESPONSIBILITIES
SIMPLY TANZANIA TOURS accepts responsibility for ensuring your holiday is supplied as described prior to your departure and services provided will reach a reasonable local standard, however we draw your attention to paragraph insurance.
Please note we cannot accept responsibility for any services which do not form part of our contract. This includes for example any additional services or facilities, which your hotel or other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them.
The information contained on our website is correct to the best of our knowledge at the time.
Our webiste descriptions and other information provided or made available in Tanzania, often refers to “other activities and excursions”, which are available in Tanzania. These activities and excursions are not run nor controlled in any way by SIMPLY TANZANIA TOURS. They do not form any part of your contract with SIMPLY TANZANIA TOURS, even where we suggest or recommend particular operators / centres / trips and assist you in booking such activities or excursions in any way. Accordingly we regret SIMPLY TANZANIA TOURS cannot accept any liability in relation to these outside activities and excursions. Where we make or take any bookings for or from you in respect of any activity or excursion available, we do solely as booking agents.
This is the case regardless of whether the activity is advertised or mentioned on our website, or elsewhere. Your contract for any such activity or excursion will be with the supplier or operator of that activity or excursion. SIMPLY TANZANIA TOURS has no liability for any such activity or excursion or for any acts or omissions of the supplier or operator or for of it/their employees or agents or any other persons connected with the activity or excursion. If we are found liable in any respect for any such activity or excursion for example in our capacity as booking agent, that liability is limited to the cost of the particular activity or excursion concerned.
We would remind customers that the infrastructure in developing countries may not be up to the same standard as in the EU countries. Some resorts may experience the occasional power cut or water shortage. Please note that we will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
a) The fault of the persons affected or any members of their party, or
b) The fault of a third party not connected with the provision of your holiday, which we could not have predicted or avoided, or
c) An event or circumstances which we or the supplier of the services in question could not have predicted or avoided, even after taking all reasonable care (see force majeure), or
d) The fault of anyone who is not carrying out work for us (generally or in particular) at the time.
In addition we will not be responsible where you do not enjoy your holiday or suffer problems because of a reason you did not tell us about when you booked your holiday, or where any problems you suffered did not arise from any breach of our contract, or other fault of ourselves or where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
Our suppliers, such as accommodation or transport suppliers, have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport providers or other suppliers liability to you. You can get copies of such conditions from any offices of the relevant suppliers.
If you or any member of your party dies, is injured or becomes ill as a result of transport by aircraft, ship, train or coach, the amount of compensation we will pay is limited in line with the international conventions. You should also note that these conditions may limit or remove the carrier’s liability to you and the amount the carrier has to pay you. You should also note the carrier will rely upon its conditions of carriage, which may limit or remove the carrier’s liability to you and limit compensation under international conventions. SIMPLY TANZANIA TOURS accepts liability as above only if a claim is notified to us in writing no later than 15 days after your return.
Flexibility
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities, and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
7. AUTHORITY ON TOUR
Our trips are run by a guide. The decision of the guide is final on all matters likely to affect the safety or well-being of any traveller or staff member participating in the trip. If you fail to comply with a decision made by a guide, or interfere with the well-being or mobility of the group, the guide may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
8. ACCEPTANCE OF RISK
You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present differences and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept express and unconditionally that you are aware of the personal risks attendant upon such travel.
9. CARRIERS
Carriage by air and sea is subject to the terms and conditions of the carriers with whom you are travelling and to international conventions. SIMPLY TANZANIA TOURS accepts no liability whatsoever for cancellations, strikes, timetable changes, diversions, technical issues unrelated to SIMPLY TANZANIA TOURS, lost or mislaid luggage, rescheduling costs, missed accommodation, or delays which result from any operational decision of the carrier concerned. SIMPLY TANZANIA TOURS accepts no liability for death, injury or illness that derives from carriage by air or sea.
10. THE LAW, DISPUTE RESOLUTION
The above booking terms and conditions together with all correspondence form part of your contract with SIMPLY TANZANIA TOURS. This contract and any matters arising from it shall be governed by and interpreted in accordance with law of the United Republic of Tanzania and the courts of United Republic of Tanzania shall have exclusive jurisdiction to hear any and all proceedings between us either relating to our contract or arising out of it.
11. CLAIMS & COMPLAINTS
If you have a problem during your holiday, please inform the relevant organiser (provider/camp manager/ hotel manager) immediately and he will endeavour to put things right. If your problem cannot be resolved locally you must send full details to SIMPLY TANZANIA TOURS in writing by e-mail within 7 days of your return to home. If you fail to follow this procedure, we will not accept liability as we have been deprived of the opportunity to investigate and rectify the problem.
12. SEVERABILITY
In the event that any term or condition contained in these Booking Terms and Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
13. PHOTOS AND MARKETING
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
14. PRIVACY POLICY
Any personal information that we collect about you may be used for any purpose associated with the operation of a trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the trip. We will otherwise treat your details in accordance with our privacy policy and with (available for viewing on our website) and with the General Data Protection Regulation (GDPR).
These booking terms and conditions are valid from 14.08.2024.